Shipping & Returns

Shipping Rates for Koi

Shipping rates of fish are £25 for delivery. If you order more than one koi, they can be shipped together in the same box which will save on shipping but you will need to call us to discuss such an arrngement first as they may too big and need to be shipped individually. As fish are live stock, delivery is more expensive. All fish are guaranteed to arrive by 12pm at their destination, so as not to prolong the time they need to spend in transit. There is also the option of store collection which will save on delivery and also mean the koi will spend less time in a box (though this may not always be feasible depending on your location). We will ring to discuss which day would be best to ship the koi to you so that someone will always be around to settle it in to the pond, therefore it is important for us to have your phone number or email address. The koi will be sent at 4pm and should be receieved by 12pm the following day, once arrangements have been made.

Customers who live outside of the UK can order from us however there will be additional charges due to distance and special arragements will need to be made to ensure the koi will not be spending longer in transit than need be, therefore it would be better to contact us direct before ordering.

Shipping Rates for Dry Goods

Shipping rates for dry goods do vary as the courier we use does not only determine their fees by weight, but also it can depend on the volume of the product. Each product has been set the best individual shipping rate which will appear on the checkout page once you have entered your details. Minimum delivery cost on all items is £3. In some cases to save you money, products will be distrubuted by the manufacturer on our behalf should they be closer to you or if they offer a better delivery rate than our courier on that product. Items which are over 2m in length, will be more expensive to ship so unfortunately you will be charged a higher premium therefore we would recommend store collection when possible. This also applies for extremely heavy goods or those large in volume. Orders placed will be dispatched within 2 to 3 working days, but if there are any problems you will be contacted. Customers who live outside of the UK can order from us however there will be additional charges due to distance therefore it would be better to contact us direct before ordering.

If you are ordering multiple dry goods, you may pay more for postage and packaging, as for example pipe fittings can be shipped together, but will be charged individually for P & P on the website. Therefore we will reimburse you the extra postage and packaging paid, or to save you over paying, you can call us and the transaction can be simplified over the phone. In these circumstances we find its much easier to talk to a person than use a computer.